https://www.ostomixx.com/ MijnWebwinkel RSS 2.0 Feed v1.0 https://www.ostomixx.com/ https://www.ostomixx.com/ OstoMixx is an official European distributor of Osto-EZ-Vent®. This is a leading Ostomy product for any manufacturers' pouch. Whether you're a colostomate or ileostomate, have a one piece, two piece, drainable, or closed end pouch, theOEV™ provides easy, quick access for a better alternative to burping or opening the bottom with less mess, less bother and more security. Products https://www.ostomixx.com/c-2936252/products/ https://www.ostomixx.com/c-2936252/products/ Choose your product below and order today. https://www.ostomixx.com/c-3027498/about-stomaconnect/ https://www.ostomixx.com/c-3027498/about-stomaconnect/ WHO ARE WE? Welcome to StomaConnect (before OstoMixx). We are an importer of accessories for people with, among other things, a stoma. We are constantly looking for products that offer people with certain conditions more comfort and/or are a valuable addition to the standard materials or treatment. The products are sent from our own warehouse.Contact details Office address StomaConnect Muskushouwsestraat 33 6666 MA Heteren The Netherlands KVK number: 51783657 BTW number: NL850169756B01Dutch/English customer service Telephone number: +31 (0)88 6670055 Available: Monday to Friday from 9:00 to 17:00 E-mail address: info@stomaconnect.com https://www.ostomixx.com/c-2936253/contact/ https://www.ostomixx.com/c-2936253/contact/ Place your contact information. https://www.ostomixx.com/c-3061623/terms-and-conditions/ https://www.ostomixx.com/c-3061623/terms-and-conditions/ DEFINITIONS Consumer(s): natural person(s) not acting in the course of his professional or business operations; Entrepreneur: OstoMixx B.V., having its principal place of business at Muskushouwsestraat 33, 6666 MA Heteren (The Netherlands), Chamber of Commerce number 51783657, VAT NL8501.69.756.B.01; Remote Sale: the selling of products by electronic means; General Conditions: these General Terms and Conditions; Products: the products being offered to the Consumer by the Entrepreneur via the Web shop; Webshop: www.OstoMixx.com APPLICABILITY These General Conditions are applicable to the orders placed by Consumers on the Web shop and the agreements arising from this between the Consumer and the Company. Before the remote agreement is entered into, the text of these General Conditions will be electronically provided to the Consumer in a manner such that it can be stored by the Consumer in a simple manner on a durable data carrier. THE OFFER The offer includes as complete and accurate a description as possible of the Products offered. The description is sufficiently detailed to enable a proper assessment by the Consumer. Obvious mistakes or obvious errors in the offer are not binding the Entrepreneur. Every offer includes information such that it is clear to the Consumer what the rights and obligations are which are associated with the acceptance of the offer. This relates in particular to: The price including taxes; The costs of delivery; The manner in which the agreement will be formed and what acts are required tot his end; Whether and in what way the goods can be returned (right of withdrawal); The manner of payment, delivery and performance of the agreement; The period for accepting the offer, or the period within which the Entrepreneur guarantees the price. THE AGREEMENT Subject to the provisions in Clause 3 the agreement will be formed at the moment the Consumer has accepted the offer and the conditions stipulated in it have been satisfied. If the Consumer has accepted the offer electronically, the Entrepreneur will immediately confirm electronically that it has received the acceptance of the offer. For as long as the receipt of this acceptance has not been confirmed by the Entrepreneur, the Consumer can dissolve the agreement. The Entrepreneur shall take suitable technical and organisational measures to secure the electronic transfer of data and shall take care to provide a secure web environment. With regard to electronic payment the Entrepreneur will observe appropriate security measures to this end. The Entrepreneur can gather information, within the legal frameworks, with regard to whether the Consumer can meet his payment obligations, as well as with regard to all those facts and factors which are relevant to a sound formation of the remote agreement. If as a result of this enquiry the Entrepreneur has good reason not to enter into the agreement, he will be entitled to refuse an order or application stating the reasons or to stipulate special conditions for its performance. Together with the Product the Entrepreneur shall send to the Consumer the following information in writing, insofar as this information has not already been provided at the formation of the agreement: The visiting address of the establishment of the Entrepreneur to which the Consumer can turn with regard to any complaints; The conditions under which and the manner in which the Consumer can return the Product, or a clear indication when this is not possible; The information about warranties and service existing after the purchase; The details included in Clause 3 of these General Conditions, unless the Entrepreneur has already provided them in writing to the Consumer before the performance of the agreement. RETURNS The Consumer is entitled to return the Product without stating the reasons (and therefore dissolve the agreement) for 14 (fourteen) days after receipt of the Product (cooling-off period) by the Consumer. During the cooling-off period the Consumer must handle the Product and the packaging with due care. The Consumer shall return the Product in its original condition and as much as possible in its original packaging. The costs of the return are the sole responsibility of the Consumer. The Entrepreneur will repay the purchase price to the Consumer as soon as possible but not later than within 14 (fourteen) days after having received the return. WARRANTY The Entrepreneur warrants that the Products have the qualities which the Consumer can reasonably expect from them. The Entrepreneur provides a warranty of one year (after delivery to the Consumer) for manufacturing faults and whether manufacturing faults are involved is at the full discretion of the Entrepreneur. PAYMENT Insofar as not otherwise agreed, the amounts due from the Consumer must be paid within 14 (fourteen) days after commencement of the cooling-off period as meant in Clause 5.1. Payment shall take place in the various ways indicated in the Web shop. DISPUTES Exclusively Dutch law applies to the agreements between the Entrepreneur and the Consumer to which these General Conditions are applicable. Disputes between the Consumer and the Entrepreneur about the formation or performance of agreements with regard to the Products to be delivered or already delivered by the Entrepreneur will be exclusively submitted to the competent judge / court in ArnInterne linkhem (The Netherlands). https://www.ostomixx.com/c-3061625/disclaimer/ https://www.ostomixx.com/c-3061625/disclaimer/ Although the content of this website has been compiled with care and comes from a source we consider to be reliable, the authors cannot accept any liability for 'obvious' mistakes or typing errors. These are errors of which it one is certain that it must be an error. The information, links or guidelines on this website do not constitute specific or individual advice, but are of a general nature. https://www.ostomixx.com/c-3061626/privacy-policy/ https://www.ostomixx.com/c-3061626/privacy-policy/ This is the website of StomaConnect.com Our business address is Muskushouwsestraat 33, 6666 MA Heteren, the Netherlands Our postal address is Muskushouwsestraat 33, 6666 MA Heteren, the Netherlands Our registration number at the Chamber of Commerce is 51783657 Our VAT number is NL8501.69.756.B.01When you visit our website, we store your e-mail address if you communicate this to us, as well as any other information you have provided voluntarily (such as survey information and/or site registration). This information is later used to contact you for marketing purposes, for processing and informing you about your order(s). The information is only used internally and is not passed on to other organizations for commercial purposes.On this website, we do not use cookies. (A cookie is a small file sent by an internet server, which installs itself on the hard disk of your computer. This file stores traces of the visited website and contains data about this visit.) We do not have any partnerships or special relationships with third parties on the internet. When receiving or passing on certain critical information, such as financial information or health information, we use a secure server. We have taken the necessary safety measures to prevent the loss, unlawful use or modification of information received on our site. How can you contact us in connection with our privacy policy? If you wish to respond to our privacy policy, please contact us. Dutch/English customer service Telephone number: +31 (0)88 6670055 Available: Monday to Friday from 9:00 to 17:00 E-mail address: info@stomaconnect.comStomaConnect BV Muskushouwsestraat 33 6666 MA Heteren The NetherlandsAbout communication by e-mail If you do not wish to receive any e-mails from our company in the future, you can contact us at the address above.About communication by letter If you provide your postal address via the website, you will only receive information you have requested, at the address you have provided.About communication by telephone If you provide your telephone number via the website, our company will only contact you by telephone if this is necessary to inform you about the orders you have placed online.On request, we grant the visitors of our website access to all the information we store about them. If you wish to have access to this information, please contact us at the above address. On request, we offer the visitors of our website the chance to rectify any incorrect information we store about them. If you wish to correct your personal details, please contact us at the above address. If you feel our website is not in agreement with our privacy policy, please contact our company at the above address. https://www.ostomixx.com/c-3061631/ordering-shipping-and-returns/ https://www.ostomixx.com/c-3061631/ordering-shipping-and-returns/ ORDERING Simply select products and add them to your basket by clicking on the green Shopping Basket button. To view the contents of your shopping basket, click on 'my basket'. You can remove products from your basket at any time. Please remember to click on 'update basket'. You can then simply continue shopping.When your order is complete, click on the button 'finalize order'. You will then be forwarded to the payment page. Follow the steps without interruption to finalize payment. SHIPPING If the product is in stock, your order will be sent by PostNL within 1 to 2 workdays. If an item is not in stock, we will inform you about the expected delivery time. RETURNS You can return a product free of charge within 14 days of informing us that you wish to return it, under the following conditions: • the product have not been used • the packaging has not been damaged or has only been opened to try on the product RIGHT OF WITHDRAWEL From the moment you informed us about the withdrawal, you have 14 days to send the products back to us. The withdrawal period expires 14 days after the day on which you or a third party indicated by you, other than the carrier, acquires physical possession of the goods. In order to observe the withdrawal period, it is sufficient to send your notice regarding the exercise of the right of withdrawal before the withdrawal period has expired. Consequences of the withdrawal If you withdraw from the contract, all the payments you have made until that moment, including delivery costs, will be refunded by us without delay and in any event not later than 14 days after we were informed about your decision to withdraw from the contract. You will be refunded by the same means of payment with which you conducted the original transaction, unless you have expressly agreed otherwise; in any case, no charges will be made for such a refund. We are allowed to wait with the refund until the goods have been returned to us, or you have proven that you have returned the goods to us, whichever comes first. NL L 304/84 Official Journal of the European Union 22.11.2011 You must return the goods without delay, but in any event not later than 14 days after the day on which you informed us about the decision to withdraw from the contract, to us or to OstoMixx BV, Antwoordnummer 2017, 6666 ZX Heteren, or deliver them at Muskushouwsestraat 33 6666MA in Heteren. You will be in time if you return the goods before expiry of the period of 14 days. The return address is:OstoMixx BV Antwoordnummer 2017 6666 ZX Heteren, the Netherlands You are only liable for any diminished value of the goods if this is the result of having used the goods to an extent more than necessary to establish the nature, characteristics and the functioning of the goods. All payments made by you (including shipping costs if you return all the items and you have chosen the standard shipping method) will be refunded to your bank account within 14 days after you informed us that you wanted to return the product. OstoMixx can wait with the refund until the item has been returned, or you prove that the item has been sent to OstoMixx. You will be refunded by the same method you used for the original payment, unless you give us permission for another means of payment. This will never lead to additional costs for you. CUSTOMER SERVICE For any questions, comments or advice, you can contact our Dutch/English customer service department from Monday to Friday. Telephone number: +31 (0)88 6670055 Available: Monday to Friday from 9:00 to 17:00 E-mail address: info@ostomixx.nlCOMPLAINTS PROCEDURE If you have a complaint about a product, the website of information you have received, please contact our customer service during the hours above, or send an e-mail to: info@ostomixx.comWe will process your complaint within 1 workday, and you will receive a response to your complaint within 3 workdays.